SERVICE PORTAL

Abstract

Recent hardware service companies maintain logs related to service and hardware manually. Maintaining these logs is time consuming, thereby increasing workload of service manager. Due to this service is not properly and timely delivered to the customer. Current system has the issue of not being able to maintain track of the service call and its allocation to service team. So there is a need of a system that manages the workload and does service allocation automatically, thereby reducing time and enhancing services to customer. So the proposed system aims to develop a web based service and android application to enable the customers to logging and browse through the services and also _les complaints. The system also aims at automatic allocation of the customer request to appropriate service team depending on the type of customer, nature of problem and other parameters. Further the system focuses on analysis of customer reviews for predication of rating using probability's classifier model.